Get Fast Support Now
To open a new support case, please use one of the following methods.
Live Remote Assistance
Enter the code you received from an ID Networks support technician
Set Up Session
Set Up Session
Help Desk
Login to our help desk and select “New Support Case”
Login Here
Login Here
Speak With a Support Technician
Follow the prompts upon answer.
Toll Free: 800-982-0751
Support Hours: Monday – Friday: 8:00am – 5:30pm EST
Toll Free: 800-982-0751
Support Hours: Monday – Friday: 8:00am – 5:30pm EST
Email a Support Technician
ID Dispatch
Computer-Aided Dispatch System
CADsupport@idnetworks.com
CADsupport@idnetworks.com
ID Mobile
Remote Communications & Field Reporting
MOBILEsupport@idnetworks.com
MOBILEsupport@idnetworks.com
ID Records
Records Management System
RMSsupport@idnetworks.com
RMSsupport@idnetworks.com
ID Livescan
Electronic Livescan System
LIVESCANsupport@idnetworks.com
LIVESCANsupport@idnetworks.com
ID Image
Imaging for Law Enforcement
IMAGENETsupport@idnetworks.com
IMAGENETsupport@idnetworks.com
ID Archive
Fingerprint Archive
FPAsupport@idnetworks.com
FPAsupport@idnetworks.com
ID Jail
Jail Management System
JMSsupport@idnetworks.com
JMSsupport@idnetworks.com
ID Share
Integrated Justice Information Sharing System
IJISsupport@idnetworks.com
IJISsupport@idnetworks.com
Other Product Support
For all other support requests
support@idnetworks.com
support@idnetworks.com